Overview
IHC LLC, doing business as eHormone & Wellness Center ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website at www.e-hwc.com, use our telehealth services, or otherwise interact with us.
This Privacy Policy applies to information collected through our website and digital services. It does not apply to Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") — please refer to our HIPAA Notice of Privacy Practices for that information.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our website and services.
Information We Collect
We may collect the following categories of personal information:
Information you provide directly:
- Name, email address, phone number, and mailing address
- Date of birth and demographic information
- Payment and billing information (processed through secure third-party payment processors)
- Health history and wellness goals provided during consultations or intake forms
- Communications you send to us via email, contact forms, or patient portal messages
- Account credentials if you register for our patient portal
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Cookies section)
- Appointment scheduling and booking activity
Information from third parties:
- Information from our scheduling platform (ChARM Health / ChARM Tracker)
- Publicly available information or information you authorize third parties to share with us
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our telehealth and wellness services
- To schedule, confirm, and manage your appointments and consultations
- To process payments and maintain billing records
- To communicate with you about your care, services, and account
- To send appointment reminders, follow-up messages, and service updates
- To respond to your inquiries, questions, and requests
- To personalize your experience and tailor our services to your wellness goals
- To send marketing communications about our services (you may opt out at any time)
- To conduct internal analytics, research, and quality improvement
- To comply with legal obligations and respond to lawful requests
- To detect, investigate, and prevent fraud, security incidents, or misuse of our services
- To protect the rights, property, or safety of eHormone & Wellness Center, our patients, or others
We will not use your personal information for purposes materially different from those described above without providing notice and, where required, obtaining your consent.
HIPAA & Health Information
As a telehealth provider, we are subject to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations. Health information you share with us in your capacity as a patient — including medical history, diagnoses, treatment plans, and prescription information — constitutes Protected Health Information ("PHI") and is governed by our HIPAA Notice of Privacy Practices, not this Privacy Policy.
Important: Our HIPAA Notice of Privacy Practices explains how we use and disclose your PHI, your rights regarding that information, and how to exercise those rights. Please request a copy from our office or ask during your consultation.
We implement HIPAA-compliant administrative, physical, and technical safeguards to protect the privacy and security of all patient health information. Our telehealth platform and patient portal (ChARM Health) are HIPAA-compliant services.
Disclosure of Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:
- Service Providers: With trusted vendors who assist us in operating our website, processing payments, managing appointments, and delivering our services — subject to confidentiality obligations
- Healthcare Operations: With providers, pharmacies, or labs involved in your care, as permitted by HIPAA and applicable law
- Legal Compliance: When required by law, subpoena, court order, or government request, or to protect against fraud or security threats
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a successor entity
- With Your Consent: For any other purpose with your prior written or electronic consent
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law.
Third-Party Services
Our website and services integrate with third-party platforms to operate effectively. These include:
- ChARM Health (ChARM Tracker): Our HIPAA-compliant patient portal and scheduling system
- Squarespace: Our website hosting platform
- Payment Processors: Secure processors for billing and payment transactions
- Google Analytics: Web analytics to understand site usage (you may opt out via browser settings or Google's opt-out tool)
- Social Media Platforms: Facebook and Instagram, which have their own independent privacy policies
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies. Links to external sites are provided for convenience only and do not constitute an endorsement.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. These may include:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Used to understand how visitors interact with our website
- Functionality Cookies: Used to remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (if applicable)
You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our website. Most browsers also support "Do Not Track" signals; however, our website may not respond to all such signals.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These include:
- Secure HTTPS encryption for all website traffic
- HIPAA-compliant platforms for patient data and communications
- Access controls limiting data access to authorized personnel only
- Regular review of our information collection, storage, and processing practices
Please note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting us directly
- Data Portability: Request a copy of your data in a structured, commonly used format where technically feasible
- Restriction: Request that we restrict certain processing of your personal information
To exercise any of these rights, please contact us at info@e-hwc.com. We will respond to your request within 30 days. Note that some requests may be subject to legal limitations or exceptions.
For rights regarding your Protected Health Information (PHI), please refer to our HIPAA Notice of Privacy Practices or contact our office directly.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verified parental or guardian consent. Our services require patients to be at least 21 years of age to enroll.
If you are a parent or legal guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@e-hwc.com and we will take steps to delete that information.
Telehealth & Electronic Communications
eHormone & Wellness Center delivers care primarily via telehealth. By scheduling a telehealth consultation or using our patient portal, you acknowledge that:
- Electronic communications (video, phone, secure messaging) carry inherent privacy risks, including potential interception by unauthorized parties
- We use HIPAA-compliant telehealth and patient portal platforms to minimize these risks
- You are responsible for ensuring your own device and network security when accessing telehealth services
- Communications via unencrypted email (outside our patient portal) are not recommended for sharing sensitive health information
We recommend using our secure patient portal at all times for health-related communications.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:
- The nature of the information and the purposes for which it was collected
- Legal, regulatory, and compliance obligations (including medical record retention laws in Texas and Arizona)
- Whether you have an active account or ongoing patient relationship with us
- Legitimate business needs such as resolving disputes or enforcing agreements
When your information is no longer required, we will securely delete or anonymize it in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a prominent notice on our website.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@e-hwc.com
- Phone: (469) 248-5690
- Fax: (620) 710-7661
- Website: www.e-hwc.com/contact
We will acknowledge your inquiry within 5 business days and respond substantively within 30 days.
IHC LLC DBA eHormone & Wellness Center — Serving patients across Texas and Arizona via telehealth.